The modules of this project to be replaced are located in the TDCN backbone of the network operator and have reached the end of their life cycle (end-of-life) or will no longer be supported by the manufacturer from May 2019 onwards. The exchange affects the entire installed base in Germany. For Suconi, this end-of-life change project meant: Implementation at 330 locations in the southern part of Germany in the period from April 2018 to March…

Modern platforms are leading the biggest macroeconomic transformation since the industrial revolution. Value creation and customer loyalty are the central topics of companies. At Suconi, the topic “platform” has been evaluated for over a year and established as a strategic project. In order to be able to offer growth, reliability, simplicity as well as flexibility in the services in the future, Suconi introduces several platforms within the company. The platforms provide the space and tools…

For the first time since the cooperation began in 2010 with one of our customers, a supraregionally represented carrier with approx. 450,000 connected customers, we have reached the threshold of permanent 1,000 tickets per month in the field of 2nd level trouble ticket processing. This is the product of years of cooperation, trust in the competence of the team and our understanding of service. The service desk looks after a complete connection in the fiber…