Are you a carrier, Internet service provider (ISP), host or manufacturer, or do you operate communication networks, active IT infrastructures or equipment for information technology and communication networks?
We like to support you!
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Service Desk (Call-In, Call-processing, Call-solution)
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Real-time monitoring of your network
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Nationwide troubleshooting services – remotely or on-site (First Line Maintenance, Second Line Maintenance, Remote Support, on-site Field Support)
Would you like to update your existing IT network or communication network? Would you like to change the network infrastructure extensively or would you like to create a completely new network?
We like to support you!
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Evaluation and migration of networks
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Implementation of networks
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Project support from design to managed services with ITIL framework
TAKE ADVANTAGE OF THE FLEXIBLE AND TAILORED SOLUTIONS OF SUCONI
Below you will find our services that support you in many areas of the building and operation of information and communication network.
SUPPORT
24 – 7 – 365
SERVICE DESK (1ST & 2ND LEVEL)
Your main point of contact for all customer inquiries (e.g. fault reports, technical issues, cancellation hotline) is available for you 24 hours a day, 7 days a week, 365 days a year. Tickets will be opened in the (customers) ticket system and then further processed.
Error messages are narrowed down, resolved and documented.
MONITORING
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We care for the live monitoring of networks, network nodes and components as well as servers and applications. Agreed processes are initiated and supported. In addition, necessary measures are initiated and monitored.
INSTALLATION SERVICES
Customers can expect an experienced project support for all installation services. Typical installation services assembly dismantling, removal and reconstruction (IMAC – Install, Move, Add & Change) which include professional on-site visits (site surveys).
TROUBLE-SHOOTING SERVICES
Troubleshooting is provided up to SLA4 in Germany with guaranteed response times. All orders are always done at a single point of contact (SPOC). Our qualified Field Support technicians are positioned in strategic places nationwide so that fixed departure times can be arranged and guaranteed.
STORAGE AND LOGISTICS SERVICES
Our storage and logistics concept supports the debugging process – and that around the clock at many German locations.
CONSULTING
Professional Services
Knowing today what is important tomorrow: Advice from SUCONI can more – more than the markets expect. You benefit from this “added value”.
Our consulting professionals support you in the further development of your company. With innovative approaches and strength we provide more possibilities, more transparency, more security, more power and more performance. Furthermore, our consulting strategy includes building a corporate culture with a clear focus on customers and employees, cost awareness, speed, strength and proximity to the operating business.
Together with our regional and national partner network, we offer innovative and proven best practice solutions that give you long-term competitive advantages. Based on our integrated management platform, extended by agile consulting methods and our “out-of-the-box” thinking, we solve your challenges and enable a high level of quality and sustainability.
PROJECT MANAGEMENT
- Construction Project Management
- Construction Management
- Technical site survey
- Acceptance
- Planning
CONSULTING
- Analysis of project environment
- Target specification
- Stakeholder analysis
- Risk analysis
NETWORK
WAN & LAN Networks
You can use our wide range of know-how in the areas:
NETWORK OPERATOR
(CARRIER | WAN)
From IP backbone to transport, edge and access.
Supported are manufacturers like: Cisco, Juniper, Alcatel, Transmode, Infinera, Sorrento, A10, Keymile, Zyxel, albis-elcon and many routers and VoIP phones.
DATA NETWORKS
(ENTERPRISE | LAN)
Servers, PCs, switches, routers, point-of-sale terminals (POS | digital signage).
Supported are manufacturers like: HP, Dell and FSC.
INFRASTRUCTURE
The base for modern networks
SITE SUPPORT
Implementation
The implementation of end-to-end solutions requires professional know-how and a custom-made project management. We support and guide you with our network of SUCONI-certified implementation partners and an experienced project management team. In addition, we are available at any, 24/7/365.
Integration
Complex system solutions usually have to be integrated into an existing management system. We accept the challenge in accordance with your requirements.
Installation
All installations are implemented on site by competent and experienced SUCONI teams or by SUCONI-certified service partners according to the highest standards.
MAINTENANCE & INCIDENT (FAULT-CLEARING) SERVICES
Our clear objective is to further strengthen our leading position in terms of customer satisfaction in line with above-average growth working in close partnership with our clients. Our mission is the transfer of knowledge in the field of communication technology. Our technical field service experts support your inquiry therefore 24 hours a day.
LOGISTICS
Our warehousing and logistics service provides a reliable and precise 24 hours a day, 7 days a week supply of everything needed to support your business – at exactly the time and place required. It’s up to you to decide whether we deliver from the factory or on-site. Whether standard- or individual shipment – we take care of packaging and everything else to ensure a smooth, rational and economical handling.
SPARE PARTS MANAGEMENT
In cooperation with our service partners, we ensure fast purchase and provision of all necessary spare parts. Depending on geography and requirements, we schedule the suitable storage concept – even in 24/7 operation.