Are you enthusiastic about technical challenges? Do you appreciate being the first point of contact for customer concerns? You like to work in an open, flexible, and professional working environment with a friendly and qualified team, then take the chance and use your talents with us.

YOUR CHALLENGES

• You are responsible for receiving and processing disturbance as well as monitoring our systems
• Just as the classification of calls in the event of technical questions and malfunctions, forwarding to the field service including team coordination
• Participation in administrative activities, e.g., monitoring of appointments, database maintenance and complaints as well as in the help desk, in compliance with our service levels.

YOUR PROFILE

• You have a completed apprenticeship as a basis
• You already have practical experience in a HelpDesk / ServiceDesk team
• You are confident in handling the MS Office system as well as good IT skills
• As a career changer with IT knowledge in the area of networks and communication systems, you are welcome
• You are fluent in written and spoken German and English; other languages are an advantage
• You are willing to work shifts and at the weekend
• A confident and professional appearance on the phone, good communication skills as well as customer and service orientation with a pronounced service awareness round off your profile.

YOUR BENEFITS

• Customary and attractive remuneration with good social benefits
• Support of individual career development with further training offers
• An open and professional working environment in a friendly and qualified team
• You work in a future-oriented industry.

PLACE OF WORK

Kornwestheim